Refund Policy
Introduction
At Terminal Boot, we strive to provide the best possible service to our customers. We understand that there may be circumstances where you need to request a refund. This Refund Policy outlines the conditions under which refunds will be issued.
Refund Eligibility
Refunds will only be issued under the following condition:
- Delivery Timeframe: If we are unable to deliver the service you ordered within 21 days from the date of purchase, you are eligible for a full refund.
Exclusions
Refunds will not be issued under the following circumstances:
- If the service has been delivered successfully within the 21-days period.
- If the delay in delivery is caused by factors beyond our control, including but not limited to, customer-related delays, incorrect or incomplete information provided at the time of order, or forced events.
- If the service was delayed but ultimately delivered after the 21-day period, unless otherwise agreed upon in writing.
Refund Process
If you believe you are eligible for a refund under the conditions mentioned above, please follow these steps:
- Contact Us: Message our team at https://telegram.me/ownedthem within 7 days of the 21-day delivery period lapsing.
- Provide Details: Include your order number, the date of purchase, and a brief explanation of the issue.
- Review Process: Our team will review your request and confirm whether the conditions for a refund have been met.
- Refund Issuance: If your refund is approved, it will be processed within 2 business days. The refund will be issued to the original payment method used at the time of purchase.